Challenges
- Difficulty effectively and consistently measuring vendor performances
- Unclear knowledge of vendor performance
- Resource misalignment that leads to inconsistent results
- Impaired data and subjective decision making
A custom inspection form with embedded business intelligence that guides users through a specific set of questions that the client required.
The team replaced subjective opinions of quality of services with objective criteria and standards, enabling fact-based assessments of vendor performance.
Photos were automatically labeled and associated with the appropriate inspection question, greatly enhancing the ability to assess service quality.
Electronic real-time aggregation of the inspections reduced the time spent completing inspections in the legacy paper-based environment by more than 50%.
Geospatial Analytics® provided a retail store portal for store management to quickly and easily view the results of service activities performed in the client's stores.
The solution enabled onsite staff as well as headquarter personnel to understand how the vendors were performing relative to their service level targets, enabling real-time adjustments to under performing areas.
Key performance indicators (KPIs) that measure targets for service levels of key vendors improved more than 12% within 90 days of implementation.
Vendor performance dashboards tracked store maintenance activities and provided aggregated cost views by category, region, store, and vendor.
The client shared the dashboards with vendors to regularly review expectations, assess performance against targets, and create action plans for improvement.
Comparative analysis of vendor performance enabled the client to award additional work to high performing vendors and incentivized vendors to overachieve targets.
By implementing a comprehensive approach to vendor management and creating an objective approach that created a competitive environment, the client realized more than 8% savings and similar improvements in quality of service.
The end goal in portfolio and process management is optimization. Capital-intensive assets are distributed to best meet demand, and the organizations responsible for long-range planning and utilization are fully in control.
Outdated business processes are strangling organizational goals of increased productivity and flexibility. Employees struggle to achieve basic awareness of assets, working through disconnected database and functional silos.
A strong process and information foundation creates a platform from which higher value goals can be pursued. Increased operational awareness, better decision-making and shared information lead to a sense of gaining control.
© 2006-2024 GeospatialAnalytics Inc® All Rights Reserved.
